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Privacy Notice

Last updated: April 12, 2023

Read our terms below to learn more about your rights and responsibilities as a Vault user.

At VAULT INVESTMENTS LTD ("Vault," "we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Statement outlines how we collect, use, store, and share your personal data in accordance with the applicable data protection legislation.

Who we are and how to contact us about your personal data

Vault Investments Ltd acts as the controller of your personal data. This means that we set out the means and purposes for processing the personal information collected when you interact with our Website. Vault is a private limited company in the United Kingdom with a registered office in 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

If you have any questions, concerns or requests regarding your personal data or this Privacy Statement, you can contact us at: contact@vault.com.mx.

Personal data we collect about you

We may process personal data when you provide it to us or when you use our website and digital platforms. The types of personal data we collect and process include:

  • Contact data, meaning the e-mail address you provide upon registration to our mailing list;
  • Communication and customer satisfaction content, which includes any information you provide in the contact forms deployed for feedback, suggestions, or commentary on the Website;
  • Technical and usage data, such as IP address, unique device ID, navigation behaviour through the website, browser type, time zone setting, location, and other technology on the devices you use to access our platform;
  • Online identifiers, such as third-party Analytics for traffic measurements and user preferences monitoring

As for our Analytics service provider, Visitor Analytics is a simple website analytics service that measures traffic on our website and collects general information from our website visitors. We create statistics to improve the experience of our website visitors. We never use cookies for this purpose.

As a website operator using Visitor Analytics to conduct reach measurement, depending on the level of data protection we have activated, we may process information about the device you are using and its characteristics, information about technical characteristics of the website visit, the number of page visits and statistically relevant behaviour of our website visitors. The technology does not use the collected data to identify individual visitors or to match the data with additional information about an individual user. Depending on the location from which you access our website, Visitor Analytics may not collect any information about the device you are using due to our technical settings.

How we use your personal data

PurposeLegal Basis
Compliance with legal and regulatory obligationsLegal obligation or legitimate interest to run our business activity
To detect and prevent fraud, enhance security, and protect our platform, services, and usersVault’s legitimate interest to protect its business activity, products and solutions
Improving and developing the Website’s functions and content, including related support and maintenanceVault’s legitimate interest to run its business activity
Analyzing the usage and effectiveness of our platform and online servicesVault’s legitimate interest to grow its business, as well as consent, in case such data is obtained via advertising cookies
Conduct customer satisfaction surveys and collecting feedbackVault’s legitimate interest to grow its business operations
Sending you our latest news and updates if you subscribe on the websiteYou actively consent to receiving such information

Sharing your personal data

We may share your personal data with the following categories of recipients:

  • Service providers and partners who help us provide our platform and services, such as IT service providers, payment processors, and customer support.
  • Professional advisors, such as lawyers, accountants, and auditors.
  • Regulators, tax authorities, and other government agencies when required by law or necessary for the protection of our rights or the rights of others.

In some circumstances, we may transfer your personal data to countries outside the European Economic Area (EEA) when necessary to provide our services or for the purposes described in this Privacy Statement. When transferring your personal data, we will ensure that appropriate safeguards are in place in accordance with the applicable legislation.

How long we keep your personal data

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

How we protect your personal data

For us, the security and confidentiality of your personal information are very important, therefore we put the best efforts to implement all technical and operational measures to protect your personal information for unauthorised access or use.

Your rights as a data subject

Under the applicable legislation, you have the following rights concerning your personal data:

  • Right to access, rectify, or erase your personal data.
  • Right to object to the processing of your personal data, where we rely on our legitimate ground to do so.
  • Right to restrict the use of your information, if you feel the personal information we hold about you is inaccurate or believe we shouldn’t be processing your data.
  • Right to data portability, which allows you to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to lodge a complaint with a supervisory authority.

To exercise any of your rights, please contact us via contact@vault.com.mx.

Updates to this Privacy Statement

We may update this Privacy Statement from time to time, so we kindly suggest that you check this Privacy Statement frequently for updates. In case of significant modifications to our processing activities, we'll issue an updated Privacy Statement and inform about the relevant changes, as mandated by applicable legislation.